Who we are
Steam and Salt provides services focused on improving overall health and wellbeing in the North East of the UK. We are committed to protecting your personal information and being transparent about how it is used.
What information we collect
We collect personal information when you interact with us through our website contact form, online booking system, consent forms, or email enquiries.
The information we collect may include:
• Name
• Email address
• Telephone number
• Booking and session related details
• Any additional information you choose to provide through forms or correspondence
Special category data
To provide a safe and appropriate service, we may collect health related or medical information. This information is treated with a higher level of care, stored securely, and only accessed when necessary to deliver your session. This data is never shared with third parties.
How we use your information
We use your information to:
• Respond to enquiries and manage bookings
• Deliver services safely and effectively
• Request feedback on our services
• Notify you of relevant service updates
• Send communications you have requested
• Run email marketing campaigns where consent has been given
• Meet our contractual and legal obligations
We only process your data where there is a lawful basis to do so, including consent, contractual necessity, or legitimate business purposes.
Gallery images
We will always ask for your permission before using any images for promotional purposes. You will be informed in advance how images may be used. Images are stored securely and are not kept on personal devices.
How long we keep your information
We review our data retention periods regularly. Some information must be kept to meet legal or regulatory requirements. Personal data is securely deleted once it is no longer required.
Who has access to your information
Your information is accessed only by Steam and Salt.
We do not:
• Sell your data
• Rent your data
• Share your data with third parties for marketing purposes
Your choices and marketing preferences
You can choose how we contact you. We will only send marketing communications by email, phone, or text message if you have given consent.
You can opt out at any time by:
• Clicking the unsubscribe link in our emails
• Letting us know during your session
• Contacting us through the website
Cookies policy
What are cookies
Cookies are small text files stored on your device when you visit a website. They help the website function properly and improve your experience.
How we use cookies
Our website uses cookies to:
• Ensure the website functions correctly
• Understand how visitors use the site
• Improve website performance and usability
We may use essential cookies and basic analytics cookies. These do not collect personally identifiable information.
Managing cookies
You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.
Accessing and updating your information
Keeping your information accurate is important to us. If your details change or you believe information we hold is incorrect, please contact us through our website contact form.
You have the right to request a copy of the personal data we hold about you.
Your rights
You have the right to:
• Access the personal data we hold about you
• Correct or update your information
• Request deletion of your data after the service has ended and retention periods allow
• Object to how your data is used
• Receive your data in a downloadable format
• Request a review of any automated decision making
If you ask us to stop using your data, this may affect our ability to provide services.
Security
We take appropriate technical and organisational measures to protect your personal data. While no online transmission can be guaranteed as fully secure, we make every reasonable effort to safeguard your information once it is received.
Contact and complaints
If you have questions about this policy or how your data is handled, please contact us via our website contact form.
If you wish to raise a complaint about how your personal data has been handled, please email steamandsalt@gmail.com. We will investigate and respond promptly.
If you are not satisfied with our response, you have the right to contact the UK Information Commissioner’s Office.
